Papa Murphy's | Take 'N' Bake Pizza

I tried to place an order yesterday but got denied my pizza. I ordered a half dairy free cheese - half chicken/regular cheese pizza. Got a phone call and was told they cannot make my pizza because it wasn't legal? (something along the lines of that.) I tried to explain I was the one who had the dairy issue and I was not allergic but was cut off before I was able to finish my explanation. He said he didn't know how I got my way around the menu but now he needs to contact his DM to fix the issue. At this point I mentioned I've ordered this same pizza several times prior at a different location, but he still said he would not make my order the way I ordered it. He offered to make a pizza with half dairy free cheese and the other half no cheese at all. I opted to cancel my order, which was done promptly. Years ago I managed a Papa John's and later worked at a Pizza Luce, so I've been in the pizza business myself. With my experience this is absolutely not the way I would have handled this situation at all. I was bummed at first, it was my birthday dinner and I was looking forward to having pizza. I don't get to have it much anymore due to my restricted diet. So I decided to order the same pizza from the Blaine location and picked it up with ease. I have ordered pizza at the Cambridge location many times before but never with dairy free cheese. My rating reflects all my times ordering from here, not just this time. Wanted to share my experience just in case anyone else who tries to order something similar.

Wayyyy too expensive for take and bake food! Spent $90 to feed family of 5... don't get me wrong- it's good pizza, but not for THAT much money!

Person operating registration wasn't very friendly and was super slow at making 2 pizzas. It took him at least 15 minutes to do 2 pizzas

Always get treated great here food gets done fast and very respectful employees

Daryl helped Us and was a perfect gentleman. We got a Family size stuffed crust pizza it was excellent. Will return there again.